Float Blog, May 2020

“Any insights you can share with teams who may be working remotely for the first time?

The first thing that comes to mind is trust. Believe that your team has the best intent, and know that they’ll get their work done. Have faith that the work hours that work best for them will result in their best quality work.

I’ve heard horror stories about companies requiring certain online hours or email response times, and I just shudder. Micro-management wastes everyone’s time!”

Userinterviews.com Blog, Sep 2019

“I have an endless curiosity about people; what they do and why. I’m continuously fascinated by the many different ways of doing things that exist. This career allows me to talk to so many different people and ask them things that would be really weird in a normal social setting. I get to learn a lot about people.

I think that having more knowledge of and empathy for other people makes the world a better place. And if you’re a business, you’re going to do a better job and create a stronger company if you understand the people who will be using the product or service.”

MetaLab Blog, Jan 2019

“Although researchers and the designers do the lion’s share of the research work… every team member touches research. Including clients.

Research is not a solo effort. “